Return & Refund Policy
Thanks for shopping at Marie Van Gils –Belgian Lingerie. If you are not entirely satisfied with your purchase, we’re here to help.
The shipping costs are the following :
6€ : Belgium.
13,5€ : France.
For any other country, please contact us.
The piece will be sent within 7 working days maximum unless specified or agreed differently.
You may exercise the right of renunciation within fourteen days after delivery of the product without penalty and without giving any reason.
In case of failure to comply with this time limit, you will lose the right of return and cannot under any circumstances demand reimbursement of your purchase.
If you wish to return an item, please contact us as soon as possible after receiving your order. The product you wish to return must be returned within 14 working days.
To be eligible for a return : your item should be returned new, unused, unwashed and with all garment tags still attached…
Returns that are damaged or soiled in any way may not be accepted and may be returned to you at the buyer’s own expense. Where provided, any included accessories and packaging such as authenticity cards, bags should be included with your return.
How to return an item?:
Send us an email at the following address: firstname.lastname@example.org, we will send you the documents you need for the return. The shipping costs will be born by the buyer. Need more information? Contact us!
Please note that we are unable to offer exchanges. However, if you wish to exchange your Item for a different size or an alternative Item, we suggest that you return the Item in accordance with the Return and Exchange Policy, and purchase the new Item as a separate order.
After receiving the product in good state, the price will be refunded on the account used for the transaction.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping costs are nonrefundable: If you receive a refund, the cost of shipping will not be included in your refund.
If you have any questions on how to return your item to us, contact us.